Refund policy
Return & Exchange Policy
At FALLEN ORDER, we want every order to meet your expectations. If you’re not completely satisfied with your purchase, you may request a return or exchange according to the policy below.
Exchange Policy
Exchange requests can be made within 7 days from the date of delivery.
Customers may exchange products for:
- Another size of the same item
- A different product (price differences will be adjusted accordingly)
To be eligible for an exchange, the product must:
- Be unused and unwashed
- Remain in its original condition
- Include all original tags, labels, and packaging
Return Policy
Returns are accepted within 7 days after delivery.
Once your return is approved, the refund will be issued in one of the following forms:
- Store Credit valid for 6 months, or
- Refund to the original payment method (where applicable)
Please note that refunds are initiated only after the returned product is received at our warehouse and successfully passes inspection.
Return & Exchange Terms ❗
Requests may be denied if:
- The item has been worn, washed, damaged, or stained
- Original packaging or tags are missing
- The product was purchased during a sale or clearance event (unless defective)
- A different or incorrect product is returned
Reverse Pickup Service
We offer reverse pickup in most serviceable locations.
- Pickup is generally arranged within 2–4 business days after approval
- In areas where reverse pickup is unavailable, customers may be requested to self-ship the item
Refund Processing
After the returned item clears quality inspection:
- Store Credit will be issued within 24 hours
- Refunds to the original payment method may take 3–7 working days, depending on your bank or payment provider
Damaged or Incorrect Orders
If you receive a defective, damaged, or incorrect item:
- Notify us within 24–48 hours of receiving the order
- Share clear photos of the issue for verification
- A replacement will be provided at no additional charge
Contact Us
For any questions regarding returns, refunds, or exchanges, feel free to contact our support team: